FAQs
What happens if I have to cancel due to government restrictions?
If you cannot go on holiday due to a legal restriction from any of the UK’s governments then we will give you the option to choose to transfer the dates, a voucher for the full amount paid or a full refund for the amount paid.
If you choose not to go on holiday due to guidance from any of the UK’s governments then you can request a transfer of dates if you wish, or we will do our best to re sell your week(s). Unfortunately, in the case of government guidance, a full refund may not be possible.
Where possible, we are asking all guests to consider transferring their booking to a later date, if they cannot, or do not wish to travel. This will ensure that guests still get the holiday at some point and we maintain the booking. We will always try to accommodate what is best for all parties.
From what time can I arrive?
We welcome arriving guest from 3pm
How do I get the key?
More often than not we will be around to welcome you however we ask all guest to call us a few days prior to arrival to organise access.
On our last day what time do we have to check out?
We ask guest to vacate by 10am on the departing day so we can gain access to prepare the Power House for new guests.
Do I have to bring bedlinen and towels?
We provide bed linen, towels for the bathrooms, drying and dish cloths for the kitchen and a supply of dog towels. If you are likely to head to the beach during your stay we do not provide beach towels so please bring them with you.
Can we bring a dog?
We welcome one medium sized well behaved dog at a weekly charge of £30. There are conditions we apply for the benefit of all guest and our livestock – please see T&C’s.
How far to the nearest Pub or Shop?
There is a local Post Office Village shop & Pub in the next Village, Westbury Sub Mendip, about a mile away. For supermarket shopping Wells is 3 miles and there are a number of pubs serving food within a couple of miles.
Is there public transport nearly?
There is a bus service that runs from Wells to Weston-Super-Mare which picks up in the village.
How long can we stay?
We normally let The Power House on a weekly basis but we have had some guest staying up to six weeks, Contact us to discuss.
How many can the Power House accommodate?
The Power House can accommodate 4 plus an infant.
Are there any animals on the farm?
We have a flock of rare breed Grey Face Dartmoor sheep. They were a birthday present to Gill (started with 4). We now have 20 and normally lamb each year toward the end February / March. In the autumn we often have cattle grazing. We also have Archie, the tailless cat!
Can we book with children?
Of course we’re happy to have children. Our grandchildren have great fun when they come to visit, particularly they love feeding the sheep. There are areas where access would be restricted or need to be supervised as you will appreciate there are some areas of a farm that are areas of risk to small people.
Do you have a cot we can use?
We find most people these days prefer to bring their own travel cot but contact us if you need equipment.
Can we bring Bikes?
Yes, of course. There are some wonderful cycle routes for both the novice and serious cyclist. There’s also an enclosed concrete yard that could be great for learning to ride a bike. Secure bike storage is available.
Can we go horse riding nearly by?
Yes, Ebborland Stable is less than a mile away but you would need to book before you arrive.
Do we need to clean The Power House when we leave?
We ask guest to leave the property in a similar condition to when they arrive however, Karen, our lovely support will come to make everything look like new after you depart. Understandably we do reserve the right to charge an additional supplement if we feel there is an excessive amount of cleaning required or there has been damage more than that we would expect from normal wear and tear.
"Can we smoke in the Power House?
Sadly we cannot allow smoking inside the property.